Reviews on HeiBob are written by pet owners, about their own visits. Clinics can reply; they cannot remove a review for being negative.
Who can write a review
- Anyone who has taken a pet to the clinic, writing about their own experience.
- We confirm the reviewer’s email address before publishing.
- Clinic owners, staff and their families may not review their own clinic or its competitors.
What we publish
We publish positive and negative reviews alike. We do not edit what you write, except to remove personal information such as phone numbers or a staff member’s surname.
What we remove
- Reviews that are not about a real visit, or that we have reason to believe are fake.
- Abuse, threats, hate, or private details about another person.
- Reviews written in exchange for payment, a discount or any other reward.
- Content that is clearly about a different business.
Clinics and reviews
Clinics can reply publicly to any review, once. They cannot pay to remove, hide or reorder reviews, and paid plans have no effect on reviews. Clinics may invite all their clients to leave a review, but may not invite only happy clients or offer anything in return.
We follow the US Federal Trade Commission’s rule on consumer reviews (16 CFR Part 465).
Ratings
A clinic’s rating on HeiBob is the average of its published HeiBob reviews. We do not copy ratings from Google, Yelp or anywhere else.
To report a review, use the link next to it or contact us.