Every fact on a HeiBob vet listing has a source and a date. This page explains where our information comes from, how we check it, and what the badges mean.
Where the facts come from
- The clinic’s own website first. Hours, services, the vets on the team, prices and visit policies are taken from the clinic’s own pages, not from other directories.
- Public licence records. Where a vet’s profile shows a licence badge, we have looked the vet up with the state licensing board (in Texas, the Texas Board of Veterinary Medical Examiners) and recorded the date.
- The clinic itself. Once a clinic claims its listing, staff confirm or correct each fact in their dashboard. Their confirmation is dated on the page.
- Pet owners. Anyone can report a correction. We check it against the clinic’s own information before changing anything.
What we do not use
We do not copy ratings, review text or photos from Google, Yelp or other sites. Where it helps, a listing links to the clinic on Google Maps so you can read those reviews there. Ratings on HeiBob come only from reviews written on HeiBob.
What the labels mean
- Facts checked [date]: we compared the listing with the clinic’s own website on that date.
- Verified by phone [date]: we called the clinic and confirmed its hours and address on that date.
- Claimed: someone at the clinic proved they work there (by opening a link sent to a work email) and now manages the listing.
- Confirmed by the clinic [date]: clinic staff checked every fact in their dashboard on that date.
- Featured: a paid placement, always labelled. Payment never changes facts, reviews or what we say about a clinic.
Listings we have not fully checked
Some listings carry less information than others, for example where a clinic has no website. We keep those listings out of search engines until we have verified them or the clinic has claimed them, so a thin page never ranks in place of a good one.
How often we re-check
Prices and offers are shown with the date they were checked, because they change. We re-check listings when a correction comes in, when a clinic edits its page, and on a rolling schedule.
Questions about a listing? Contact us.