Last updated 9 November 2026.
What we collect
- Enquiries and corrections: the name, email, phone and message you give us, so we can reply and pass your enquiry to the clinic you chose.
- Reviews: your name as you want it shown, your email (never shown), and your review.
- Clinic accounts: the name, work email and phone of the person who claims a listing.
- Newsletter: your email, the pets you told us about (optional), and when you signed up and confirmed. We only send it after you confirm by clicking the link we email you, and every issue has a one-click unsubscribe link.
- Basic site data: standard server logs (pages requested, IP address, browser) kept for security. We do not use advertising trackers.
How we use it
Only to run HeiBob: answering you, passing an enquiry to the clinic you asked about, publishing reviews, and keeping the site secure. We do not sell your personal information.
Who we share it with
The clinic you send an enquiry to. Service providers who host the site, send email and process payments for clinics (Stripe), under contract. Authorities if the law requires it.
How long we keep it
Enquiries for up to 24 months, then deleted. Reviews for as long as they are published. Clinic accounts until the clinic closes its account.
Your choices
Ask us to see, correct or delete your information at hello@heibob.com. California residents have the rights set out in the CCPA/CPRA; we honour them for everyone.
Cookies
We use only the cookies needed for signing in (clinic accounts) and for security.